Reference

How We Handle Your Account Information

We collect what we need to verify your account, process your bKash, Nagad and Rocket transactions, and keep the platform secure. You control access, request copies, and ask for deletions through your account settings or by reaching our support team directly.

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ACB365 How We Handle Your Account Information
DATA SAFEGUARDS

How We Protect Your Information and Wallet Activity

We encrypt account credentials, wallet transactions and device sessions so your bKash, Nagad and Rocket payment details stay secure. Cookie use is limited to session authentication and fraud detection; we do not track you across unrelated sites. Retention follows standard financial record-keeping rules: active account data stays accessible, closed account records are archived for the dispute window, then purged according to local data-protection timelines.

Session Encryption

Every login, deposit request and withdrawal is encrypted in transit and at rest. We use industry-standard protocols to protect your credentials and payment details from interception, and session tokens expire automatically when you log out or stay idle.

Cookie Policy

We set essential cookies to keep you logged in, remember your language preference, and detect suspicious login patterns. We do not use advertising trackers or share cookie data with third-party marketing networks; all cookies serve platform operation only.

Data Retention

Active account profiles, transaction logs and support history stay on file while your account is open. If you request closure, we archive records for the period needed to resolve chargebacks or disputes, then delete them according to data-protection requirements in your region.

Access Requests

You can request a copy of your data, ask us to correct an error, or request deletion through account settings or support. We verify your identity first, then provide the information or complete the request within the timeframe your local privacy law specifies.

PRIVACY CONTACT

Reach Us About Your Data and Rights

If you want to review what information we hold, correct a detail, ask how long we keep records, or request deletion where allowed, contact us through the channels below. We respond to privacy requests within the timeframe your jurisdiction requires and walk you through the verification steps needed to protect your account security.

Live Chat Open the chat icon on any page for instant privacy and data questions. Our agents verify your account identity before sharing specifics, confirm what records we hold, and explain how to submit formal requests for copies or deletions.
Email Support Send privacy questions or data requests to the support address in your account footer. Include your registered phone number and account username so we can verify the request securely, then respond with the information or next steps within a few…
Account Settings Log in and visit the privacy section under account settings to view the data categories we collect, update your contact preferences, download a copy of your transaction history, or request account closure and data deletion where regulations permit.

Privacy and Data Questions We Hear Most

We collect your name, phone number, date of birth, and device identifier to verify your account and process deposits through bKash, Nagad or Rocket. Payment details are tokenized; we do not store your wallet PIN or full card number.

We share transaction details with payment processors to complete your deposits and withdrawals, and with game studios to authenticate your session. We do not sell your information to advertisers or marketing firms.

Active account data stays accessible while you use the platform. If you close your account, we archive records for the dispute resolution period required by financial regulations, then delete them according to data-protection timelines in your jurisdiction.

Yes. Log in and visit the privacy section under account settings, or contact support with your registered phone number. We verify your identity, then provide a copy of your profile, transaction history and support logs within the timeframe your local law requires.

Request account closure through settings or by contacting support. We verify your identity, settle any pending transactions, then mark your account for deletion. Records are purged after the mandatory retention period for financial disputes ends.

We use essential cookies to keep you logged in, remember your language preference, and detect fraud. These are required for the platform to work. We do not use advertising trackers; you can clear cookies in your browser settings anytime.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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